Firstly, thank you for considering Icare Medical Group as your preferred supplier.

1. Your order will be received by our staff, and they’ll prepare your order for dispatch.
If you chose to add your order to your account; you will receive receive an order confirmation from our team with details of your order.
If you are an instant payment customer, you will receive an invoice from our system, after your payment has been processed.

2. Estimated dispatch times
Stock product orders are usually dispatched within 2-3 days, custom products are 10 days.
Custom products include upholstery (e.g. Homecare Beds and Headboards etc…)

3. Estimated delivery times
Metro Melbourne: 1-2 days
Victoria: 1-3 days
New South Wales: 2-4 days
South Australia: 2-4 days
Tasmania: 2-5 days
Western Australia: 2-5 days
Northern Territory: 2-5 days

4. Returns & Exchange
Download Icare Return Policy

4. Freight Charges
No minimum orders.
Orders over $400 are freight free
Freight charge is $20 + 10% GST

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